Effective Date: 14th July 2025
Last Updated: 29th April 2026

This document is an electronic record in terms of the Information Technology Act, 2000 and applicable rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

These Terms are published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and govern access and use of the platform located at https://order.resto.com.co (“Platform”), including the related mobile application.

The Platform is owned and operated by Resto Foods Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at:

SY NO 37/R, P. NO 14 & 15, Ekta Nagar,
Bijapur AMC, Vijayapura – 586108,
Karnataka, India

(Hereinafter referred to as “Resto”, “Company”, “we”, “us”, or “our”)

1. Acceptance of Terms

By accessing, registering, or using the Platform, you agree to be bound by these Terms, along with all applicable policies including the Privacy Policy and Cancellation & Refund Policy.

If you do not agree, you must discontinue use immediately.

2. Eligibility

  • You must be at least 18 years of age
  • You must be legally capable of entering into a binding contract
  • You agree to provide accurate and complete information

Resto reserves the right to suspend accounts with false or misleading information.

3. Platform Role

Resto is an intermediary technology platform that connects users with independent restaurant partners and delivery partners.

  • Resto does not prepare food
  • Restaurants are solely responsible for food quality, hygiene, and preparation
  • Delivery may be handled by third-party or independent partners

4. User Account and Security

  • You are responsible for maintaining confidentiality of login credentials
  • You are responsible for all activities under your account
  • Unauthorized use must be reported immediately

Resto shall not be liable for losses due to compromised credentials.

5. Order Placement and Acceptance

  • Orders are confirmed only after acceptance by the restaurant
  • Once accepted, the order becomes a binding transaction
  • Resto may refuse or cancel orders at its discretion

6. Cancellation Policy (Reference Clause)

  • Orders cannot be canceled after restaurant acceptance
  • Cancellation and refunds are governed by the Cancellation & Refund Policy
  • Repeated cancellations may lead to account restriction

7. Pricing, Fees and Payments

  • Prices include applicable taxes unless stated otherwise
  • Additional charges may include:
    • Delivery fees
    • Packaging charges
    • Platform convenience fees
  • Payments are processed via secure third-party gateways

Resto reserves the right to modify pricing without prior notice.

8. Delivery Terms

  • Delivery timelines are estimates only
  • Delays may occur due to:
    • Traffic or weather
    • Restaurant preparation delays
    • High demand

Delivery Failure Conditions:

  • Incorrect address → No refund
  • Customer unavailable → Order treated as delivered
  • Refusal to accept → No refund

9. User Conduct

Users agree not to:

  • Provide false information
  • Engage in abusive or harmful behavior
  • Misuse offers or promotions
  • Commit fraud or illegal activities

Violation may result in suspension or termination.

10. Promotions, Offers and Wallet

  • Offers and coupons are subject to separate terms
  • Resto may withdraw offers at any time
  • Coupons may not be reinstated after cancellation

11. Intellectual Property

All content on the Platform including:

  • Logos
  • Design
  • Text
  • Software

are owned by Resto or its licensors.

Unauthorized use is strictly prohibited.

12. Accuracy of Information

Resto does not guarantee:

  • Menu accuracy
  • Availability of items
  • Pricing correctness at all times

Restaurants may update information without notice.

13. Third-Party Services

The Platform may include integrations with third parties:

  • Payment gateways
  • External links

Resto is not responsible for third-party services or policies.

14. Disclaimer of Warranties

The Platform is provided on an “as is” and “as available” basis.

Resto does not guarantee:

  • Uninterrupted service
  • Error-free operation
  • Accuracy of all content

15. Limitation of Liability

To the maximum extent permitted by law:

  • Resto’s liability is limited to the order value paid
  • Resto is not liable for:
    • Indirect or consequential damages
    • Food quality issues (restaurant responsibility)
    • Delivery delays beyond control

16. Indemnification

You agree to indemnify and hold harmless Resto, its directors, employees, and partners from any claims arising from:

  • Violation of these Terms
  • Fraudulent activity
  • Misuse of the Platform

17. Fraud Detection and Account Suspension

Resto may:

  • Monitor suspicious activity
  • Cancel high-risk orders
  • Suspend or terminate accounts

No liability shall arise from such actions.

18. Force Majeure

Resto shall not be liable for failure or delay due to:

  • Natural disasters
  • Government restrictions
  • Network failures
  • Strikes or emergencies

19. Data Privacy

Your data is handled in accordance with the Privacy Policy available on the Platform.

20. Modifications to Terms

Resto reserves the right to modify these Terms at any time.

Continued use of the Platform constitutes acceptance of updated Terms.

21. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts located in Vijayapura, Karnataka, India.

22. Contact Information and Grievance Redressal

Resto Foods Private Limited
Phone: +91 9422799291
Email: support@resto.com.co

Website: https://resto.com.co
Ordering Platform: https://order.resto.com.co

Registered Office:
SY NO 37/R, P. NO 14 & 15, Ekta Nagar,
Bijapur AMC, Vijayapura – 586108,
Karnataka, India

Support Hours: 09:00 AM to 11:00 PM (All Days)