Last Updated: 29th April 2026

This Privacy Policy (“Policy”) describes how Resto Foods Private Limited (“Resto”, “Company”, “we”, “our”, “us”) collects, uses, processes, stores, and protects your personal data when you access or use our website, mobile application, and related services (collectively, the “Platform”).

By accessing or using the Platform, you consent to the collection and use of your information in accordance with this Policy.

1. Scope of Policy

This Policy applies to:

  • All users accessing the Resto platform
  • Customers placing orders
  • Restaurant partners and delivery partners (where applicable)

This Policy is governed by applicable laws of India, including the Information Technology Act, 2000 and relevant data protection rules.

2. Definitions

  • Personal Data: Any information that identifies or can identify an individual
  • Sensitive Personal Data: Includes financial information and other protected data
  • Usage Data: Automatically collected data related to platform usage
  • Service Providers: Third parties engaged by Resto for operations
  • User: Any individual accessing or using the Platform

3. Information We Collect

3.1 Personal Information

We may collect:

  • Full name
  • Mobile number
  • Email address
  • Delivery address (including city, state, PIN code)
  • Account login details
  • Order history and preferences

3.2 Financial Information

  • Payment details are processed via secure third-party payment gateways
  • Resto does not store full card or banking details
  • Limited transaction data may be stored for reconciliation and compliance

3.3 Device and Technical Data

  • IP address
  • Device type, model, OS version
  • Browser type and app version
  • Unique device identifiers

3.4 Usage Data

  • Pages visited
  • Time spent
  • Click behavior
  • Order activity

3.5 Location Data

  • Real-time GPS location (for delivery tracking)
  • Approximate location for service availability

You can disable location access through your device settings.

3.6 Permissions-Based Data

With your consent, we may access:

  • Camera (profile images, issue reporting)
  • Gallery (uploads)
  • Microphone (voice search)

4. How We Use Your Information

We use collected data for:

  • Order processing and delivery fulfillment
  • Account management and authentication
  • Customer support and communication
  • Sending transactional updates and notifications
  • Fraud detection and risk management
  • Improving platform performance and user experience
  • Marketing, promotions, and personalized recommendations
  • Legal compliance and dispute resolution

5. Legal Basis for Processing

We process your data based on:

  • Consent provided by you
  • Performance of a contract (order processing)
  • Compliance with legal obligations
  • Legitimate business interests

6. Data Sharing and Disclosure

We may share your information with:

6.1 Restaurant Partners

  • Order details
  • Delivery address
  • Contact information (limited)

6.2 Delivery Partners

  • Delivery location
  • Contact number (masked where applicable)

6.3 Service Providers

  • Payment gateways
  • Cloud hosting providers
  • Analytics and marketing platforms

6.4 Legal Authorities

  • When required by law
  • To prevent fraud or illegal activity

Resto does not sell or rent your personal data.

7. Data Retention Policy

We retain data:

  • As long as your account is active
  • As required for legal, tax, and regulatory compliance
  • For dispute resolution and fraud prevention

After account deletion:

  • Data is deleted or anonymized within a reasonable timeframe
  • Certain records may be retained as required by law

8. Account Deletion

Users can request deletion by:

Upon verification:

  • Personal data will be deleted or anonymized
  • Active orders or disputes must be resolved before deletion

9. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Session management
  • User preferences
  • Analytics and performance tracking
  • Personalized content

Users can disable cookies via browser settings, though some features may be affected.

10. Data Security

We implement industry-standard security measures:

  • Data encryption (SSL/TLS)
  • Secure servers and access controls
  • Regular monitoring and audits

However, no system is completely secure, and absolute security cannot be guaranteed.

11. Third-Party Links

The Platform may contain links to third-party websites.
Resto is not responsible for their privacy practices. Users are advised to review their policies independently.

12. Children’s Privacy

  • Services are not intended for individuals below 18 years
  • We do not knowingly collect data from minors
  • Such data will be deleted if identified

13. User Rights

Depending on applicable law, users may have the right to:

  • Access their personal data
  • Correct inaccurate information
  • Request deletion
  • Withdraw consent
  • Request a copy of stored data

Requests can be made via support@resto.com.co

14. Data Transfer

Your data may be stored or processed outside your state or country.
We ensure such transfers are protected by appropriate safeguards.

15. Advertising and Marketing

  • Users may receive promotional messages
  • Users can opt-out via app settings or unsubscribe links
  • Personalized ads may be shown based on usage behavior

16. Fraud Prevention and Risk Control

Resto uses automated systems and manual checks to:

  • Detect suspicious activity
  • Prevent fraud and misuse
  • Secure transactions

Accounts may be restricted if suspicious behavior is detected.

17. Limitation of Liability

Resto shall not be liable for:

  • Unauthorized access due to user negligence
  • External cyber-attacks beyond reasonable control
  • Indirect or consequential damages

18. Changes to This Policy

Resto reserves the right to update this Policy at any time.
Updates will be posted with a revised “Last Updated” date.

Continued use of the Platform constitutes acceptance of the updated Policy.

19. Grievance Officer (India Compliance – Recommended)

As per Indian IT Rules, you should include:

Grievance Officer
Resto Foods Private Limited
Email: support@resto.com.co

(You can later add name/designation)

20. Contact Information

Resto Foods Private Limited
Phone: +91 9422799291
Email: support@resto.com.co

Website: https://resto.com.co
Ordering Platform: https://order.resto.com.co

Registered Office:
SY NO 37/R, P. NO 14 & 15, Ekta Nagar,
Bijapur AMC, Vijayapura – 586108,
Karnataka, India