At Resto Foods Private Limited, we are committed to providing a smooth and reliable experience. If you need assistance with your order, account, payments, or any other issue, our support team is here to help.

1. Order Support

If you are facing issues with your order, you can contact us for:

  • Order not delivered
  • Delayed delivery
  • Missing or incorrect items
  • Quality concerns
  • Order cancellation or refund requests

Note: Issues related to food quality or missing items must be reported within a reasonable timeframe (preferably within 2 hours of delivery) with supporting proof (photo/video).

2. Payment & Refund Support

For payment-related queries:

  • Payment deducted but order not confirmed
  • Refund status updates
  • Failed or duplicate transactions

Refunds are processed as per our Cancellation & Refund Policy and may take 2–4 business days depending on the payment method.

3. Account & Login Support

Contact support if you face:

  • Login or OTP issues
  • Account access problems
  • Account deletion requests
  • Profile updates

4. Technical Issues

Report any platform-related issues such as:

  • App crashes or bugs
  • Website errors
  • Payment gateway issues
  • Order tracking problems

5. Safety & Misuse Reporting

You may report:

  • Fraudulent activity
  • Suspicious behavior
  • Abuse or misconduct by delivery partners or restaurants

Resto takes such reports seriously and may take appropriate action including account suspension or legal action.

6. Contact Support

You can reach us through the following channels:

Customer Support
Phone: +91 9422799291
Email: support@resto.com.co

Website: https://resto.com.co
Order Platform: https://order.resto.com.co

Support Hours:
09:00 AM – 11:00 PM (All Days)

7. Grievance Redressal

For escalations or unresolved complaints:

  • Acknowledgement: Within 24 hours
  • Resolution Time: 3–7 business days

You may contact our grievance team at:
Email: support@resto.com.co

8. Self-Help (Recommended)

Before contacting support, you may:

  • Check your order status in the app
  • Review refund status in payment history
  • Verify bank or wallet transactions
  • Restart app or update to latest version

9. Important Guidelines

  • Provide accurate order details while raising a request
  • Attach proof (images/videos) where applicable
  • Avoid multiple duplicate complaints for the same issue

Incomplete or unverifiable requests may result in delays or rejection.

10. Disclaimer

Resto acts as a platform connecting users with restaurant partners. Food preparation, quality, and packaging are the responsibility of the respective restaurant.